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Nicol Crests

Specialist dealers in Franz Porcelain and Crested China

 

Telephone: +44 (0)1775 712077  Mobile: +44(0)794 606 4767 

Email: info@nicolcrests.co.uk

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Terms and Conditions

 

TERMS AND CONDITIONS
The boring stuff!
 
Our Returns Policy
At Nicolcrests, we want you to be delighted every time you shop with us so we make our returns policy simple.

Our "no quibbles" guarantee means that if for any reason you are unhappy with the item you have purchased just telephone us to obtain a returns number, and return it in its original condition within 14 days and after we have checked our security markings we will issue a refund for the price, where free delivery was offered, an appropriate amount from the sale price will be deducted to cover our P&P costs of the item.  It is your responsibility for returned postage via a trackable means for remorse items.
 
A total refund of amount paid,  if the return is a result of our error and you will not incur any extra costs for returning the incorrect item to us.

For your protection, we recommend that you use a Secure Delivery service.
 
Delivery
All orders will be dispatched via Signed for Delivery. Or in the case of larger heavier items by a track-able courier.
Please bear in mind that we have a standard 28 day delivery. We hold most items in stock and do aim to dispatch within 3-5 days, of your cleared payment. On occasion some items maybe out of stock or are items we do not regularly hold in stock and these will have to be placed on order, we will notify you of the estimated arrival date then you can decide whether to proceed with the order. In all cases if your order is urgent please telephone us, we will do our utmost to accommodate you.  Some items are used as display at the fairs we attend and may have wear and tear on the packaging if it is the last one.  Where possible we will mention this in the listing.  However in many cases, our prices reflect this.  Lower than the RRP.
 
Pre-order Now:  Item is new and in production but we have not received stock. Or the item is not part of our inventory and we will place an order based on your order.  We will ship as soon as stock arrives. 
In all cases you will be contacted by e-mail or phone and be informed of the estimated shipping date if we do not have the item you have ordered.
 
Please note that all of our stock items are new items in perfect condition.  Occassionally we may have to dispatch the last remaining item, this item is an item we have used for display and for sale at the antique and collectors fairs, and may show signs of use on the box alone.  The price we charge is to reflect this.
 
New Login:  Our new site, nicolcrests.co.uk, supports Login by Username and Password. You are not required to login to order. But if you want the site to retain your wish list, ordering information and ordering history then create a Username and Password when you order. The next time you order you would login and your ordering information would be displayed. Also, on the Navigation Bar there is a button call My Account, by clicking on My Account you can change your Username and Password, Change Address Information, and review your Order History. All of this information is maintained as encrypted data on a secure server.
Law
These terms and conditions are governed and shall be interpreted in accordance with UK law. If any part of these terms and conditions shall be found to be, unlawful it shall not affect the validity or enforceability of the remainder of the conditions. In respect of consumer sales only, statutory rights are unaffected by these terms and conditions.
Price
All prices are displayed in Pounds sterling and is a total price inclusive of VAT (Value Added Tax).
Delivery
Delivery to mainland UK is standard rate.
For all orders, for Channel Islands, Northern Ireland, Republic of Ireland, Scottish Islands, Isle of Man and EU Countries please begin to process your order we will then advise on the additional extra shipping cost if any. Alternatively email or telephone us for a quote. For non-UK and EU countries please email for quote before, you complete check out.  
Who can order?
Currently for orders placed on our website, we can only ship to the following addresses: within the UK, EU Countries, (Outside the EU) USA, Australia & New Zealand.
(additional shipping charges may apply for the following)

 Channel islands
 Northern Ireland
 Republic of Ireland
 Scottish Islands
 Isle of Man
 EU Countries o including: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Luxemburg, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland.
We have specified the countries where we can apply worldwide shipping cost. Including.
 USA & Australia & New Zealand -
Non EU countries
If you live outside the UK or EU and you are not listed above but would like to purchase from us then please contact us with full details of the product(s). Please note that for delivery outside the UK there will be an additional shipping charge depending on your location.
Order Online
Nicolcrests offer 24hr on-line ordering through our website. To order a product, simply ensure your product options are correct and click the add to cart button. You will then be asked if you would like to continue shopping or submit your order. Click continue shopping if you wish to order more than one product.  If you are happy with your order click Submit.  You can now either login to your account and complete checkout which also saves your order to view later, or you can just skip login and checkout.
Security
At Nicolcrests we take every precaution to ensure all of your details are kept confidential, all credit card details are taken via secure encryption and for extra safetly no credit card details are stored on-site.  Nicolcrests is acredited with PCI/DSS security certification.
Payment
By placing an order (and making a payment) you the customer are making an offer to purchase from us and that the offer will only be binding if we, the seller, accept the order. Mistakes happen, typing errors happen, you may think you have found a bargin, but we are sure you understand we cannot loose out in selling an item below its cost.  If we do not accept your offer to purchase from us, we will immediately refund any payment back to the card that you initially made payment with.
We accept all major credit and debit cards, except American Express. These include MasterCard, Visa, Switch, Solo or Delta. Cheque/Postal Order payment or Cash on collection. Paypal is accepted for international customer and by request for other customers.
Return Policy
Our 14-day* returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, unopened (with any seals and shrink-wrap intact,) and we will issue a full refund for the price you paid for the item, after we have checked our security marking. Where free delivery was offered, an appropriate amount from the sale price will be deducted to cover our P&P costs.  We can only accept the return of opened items if they are faulty.
 
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Methods of Payment:        

  • Credit/Debit cards Using secure online shopping cart, powered by UPG (Univeral Payment Gateway 
  • Credit/Debit cards by telephoning us and we shall process your payment.   .
  • Cheque or postal order 
  • By request only using Paypal 

  • CLICK HERE                                           PCI/DSS Certificate Number C5C3-FB40-6A9D-CCB5

 

 

Our Customer Say
 
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Colin you are a credit to the package industry,

 

Dave

 

 

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